FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
How can I contact you for more information?
You can call us at 1-888-52-MAVEN or you can link to our contact form here to send us an instant message.
When are you available?
Since we have a global team, we are available 24 hours, 7 Days a Week, all year round.
What services do you offer?
We offer language and cultural training, interpreting, translation and interpreter training and certification
I have some specific needs, can you help me?
Absolutely! We were founded on the belief that personalization is a hugely important factor to our success. The ability for us to custom tailor our services to individuals and businesses is what sets us apart from the competition. We understand that not everyone has the same goal and our service is designed to meet your individual needs.
How fast can I a response to a translation request?
We often provide solutions the same day for our clients. Contact us today and see how we can help.
Do you offer online access to your customers?
Yes. Our online portal allows for real-time service scheduling, account management, interpreter reviews and much more. The convenience of online access is a popular feature that we offer to our clients.
Privacy is important to me. How do you ensure the security and privacy of our business?
We understand that privacy is of upmost importance. That is why our online portal system is 100% HIPAA compliant. Additionally, all healthcare interpreters are trained and certified to maintain confidentiality and meet all HIPAA security guidelines. You can rest assured that your privacy and confidentiality will be maintained.
How can you reduce our costs?
Absolutely. We take the time to fully understand your needs, provide a customize solution based on those needs and work with you to find ways that you can reduce your costs while at the same time improve the quality of services rendered. Our streamlined process allows us to offer a higher level of service at a lower cost than our competitors. It truly is a win-win for all parties involved.
Where are you located?
Since we are a global team, we have offices in Philadelphia, Tokyo, and Cairo. However, due to the nature of our business, we are able to provide our services no matter your physical location. We work with clients in many countries.